Vanilla Forums
Community forum platform for customer engagement.
Best of 2026
Best Customer Support products in 2026
40 live customer support products, checked daily for reachability. Ordered by an internal popularity signal we maintain from click-through and listing age.
Khoros
Enterprise community and social customer support platform.
Circle
Community platform for creators and customer communities.
Discourse
Open-source forum software widely used for community support.
AskNicely
NPS and customer feedback platform for frontline teams.
Wootric (InMoment)
NPS and CSAT product feedback, now part of InMoment.
Delighted
Lightweight NPS, CSAT, and CES survey tool from Qualtrics.
Qualtrics
Enterprise experience management and survey platform.
Jotform
Drag-and-drop form builder for surveys and workflows.
Google Forms
Free survey and form tool inside Google Workspace.
SurveyMonkey
Long-running survey platform with templates and analytics.
Typeform
Conversational form and survey builder loved for its UX.
Ultimate (Zendesk AI)
Customer support AI automation, now part of Zendesk.
Forethought
AI agent for support automation and triage.
Ada
AI-powered customer service automation platform.
Stonly
Interactive guides and decision trees for self-service support.
Bloomfire
Knowledge sharing platform for distributed teams.
Slab
Modern knowledge base with strong search and structure.
Guru
Wiki-style knowledge base surfaced to agents in their workflow.
HelpJuice
Knowledge base software focused on customer self-service.
Document360
Self-service knowledge base and documentation platform.
Plain
Modern, API-first customer support tool for technical teams.
Salesforce Service Cloud
Customer service module of the Salesforce platform.
ServiceNow
Enterprise IT service management and workflow platform.
Jira Service Management
IT and internal service desk from Atlassian.
Zoho Desk
Helpdesk software in the Zoho ecosystem with omnichannel support.
Gorgias
Helpdesk built for ecommerce brands on Shopify and similar.
Kustomer
CRM-style customer service platform owned by Meta.
Front
Shared inbox that combines email, chat, and SMS for teams.
HubSpot Service Hub
Customer service tooling built on the HubSpot CRM.
Help Scout
Email-style shared inbox helpdesk for small to mid teams.
Freshdesk
Cloud helpdesk with multichannel ticketing from Freshworks.
Zendesk
Helpdesk and customer-service platform.