Wootric (InMoment)
NPS and CSAT product feedback, now part of InMoment.
Alternatives · 2026
Alternatives to SurveyMonkey
Long-running survey platform with templates and analytics.
6 hand-curated alternatives from MintedSaaS's directory. See the SurveyMonkey listing →
SurveyMonkey is a survey platform that's been around for more than two decades, built for collecting feedback at scale through questionnaires, polls, and research forms. It targets businesses across customer service, market research, and employee engagement teams who need templates, branching logic, and built-in analytics without building from scratch. The platform sits in the middle of the survey market—more configurable than Google Forms, more affordable than Qualtrics, and more general-purpose than vertical tools like Wootric, which focuses specifically on customer experience metrics.
The typical SurveyMonkey user is someone running quarterly satisfaction surveys, NPS programs, or customer feedback campaigns. They use it to design forms with skip logic, embed them on a website or send via email, collect hundreds or thousands of responses, and export data for reporting. It's common in mid-market companies where someone in marketing, product, or HR owns the survey process and doesn't have a dedicated research team. For teams that need more specialized NPS collection, enterprise-scale analytics, or conversational feedback tools, the alternative products on this page offer different tradeoffs in price, workflow, and feature depth.
What we offer that competes
Delighted
Lightweight NPS, CSAT, and CES survey tool from Qualtrics.
Qualtrics
Enterprise experience management and survey platform.
Jotform
Drag-and-drop form builder for surveys and workflows.
Typeform
Conversational form and survey builder loved for its UX.
Google Forms
Free survey and form tool inside Google Workspace.
What to look for
- Whether the platform offers built-in NPS or CSAT scoring, or if you must calculate and track metrics manually in a spreadsheet.
- Whether response data exports as a single file or multiple files, and whether you can directly query your survey database without exporting.
- Whether the pricing model charges per response, per month, or per survey—and how costs scale when you send thousands of surveys.
- Whether the platform includes logic branching and conditional questions, or if you can only create linear surveys with no skip logic.
- Whether you can integrate directly with your CRM or email marketing tool via API, or if you're limited to third-party tools like Zapier.
- Whether the platform supports team collaboration with role-based access control, or if all team members see all responses and settings.
FAQ
What are the best alternatives to SurveyMonkey?
Delighted and Wootric are stronger for NPS-focused workflows; Qualtrics replaces SurveyMonkey only if you need enterprise research capabilities and have the budget; Typeform suits teams that prioritize visual design and conversational flows; Google Forms and Jotform are lighter-weight, lower-cost options for internal or simple feedback collection.
Are there free alternatives to SurveyMonkey?
Google Forms is fully free and handles basic surveys without feature limits. Jotform offers a generous free tier including up to 5 forms and monthly submissions; Typeform's free tier supports one form with up to 100 responses. For NPS programs, both Delighted and Wootric have free or low-cost starter plans but are not feature-complete free tier products.
Should I use NPS tools or general survey platforms?
If you're running a standalone NPS program with regular cadence and need to track trends over time, dedicated NPS tools like Wootric or Delighted are more efficient. If you're running mixed surveys—customer satisfaction, product feedback, market research in the same tool—general platforms like SurveyMonkey or Typeform are better.
Can I embed surveys on my website or send via email?
All six alternatives support both embedding and email distribution. Google Forms and Jotform have built-in sharing links; Typeform and Delighted offer embed codes for websites; Wootric and Qualtrics integrate with customer data platforms to target specific user segments.
Which survey platforms offer the most customization for branding?
Typeform and Jotform allow deep visual customization with custom CSS and branded templates out of the box. Qualtrics and Wootric support white-labeling for enterprise clients. Google Forms has minimal branding options and is best for internal use. Delighted sits in the middle with theme customization but no full white-labeling.
What's the difference between survey platforms and experience management platforms?
Survey platforms like SurveyMonkey and Typeform collect feedback on demand or at key moments. Experience management platforms like Qualtrics and Wootric collect feedback across multiple touchpoints, analyze sentiment, integrate with CRM systems, and close the loop with action tracking.
How do I export and analyze survey data?
SurveyMonkey, Qualtrics, and Delighted offer advanced analytics dashboards, cross-tabulation, and statistical testing. Google Forms and Jotform provide basic aggregation and can export raw CSV data. Typeform exports data but requires external tools for serious statistical analysis. All support CSV export.
Which platforms integrate with Zapier or other automation tools?
Typeform, Jotform, Google Forms, and Delighted all have Zapier integrations or native webhooks to push responses into CRMs, databases, or other systems. Wootric integrates directly with major CRM and helpdesk platforms but does not use Zapier. Qualtrics offers an API but requires custom development for most automations.