AskNicely
NPS and customer feedback platform for frontline teams.
Alternatives · 2026
Alternatives to Delighted
Lightweight NPS, CSAT, and CES survey tool from Qualtrics.
7 hand-curated alternatives from MintedSaaS's directory. See the Delighted listing →
Delighted is a lightweight survey tool built for collecting Net Promoter Score, Customer Satisfaction, and Customer Effort Score feedback directly from customers. Qualtrics owns it. The product focuses on simplicity—you set up a survey in minutes, embed it on your website or send it via email, and watch responses roll in. It's designed for teams that need quick, actionable feedback without the overhead of enterprise survey platforms.
Delighted fits teams running SaaS products, e-commerce sites, or service businesses that want to measure customer sentiment regularly without dedicating a dedicated research function to it. You'll find it in use by startups measuring product-market fit, mid-market companies tracking support quality, and established players running recurring satisfaction polls. The typical buyer doesn't need branching logic, advanced skip patterns, or multi-language deployments—they need to ask a few pointed questions and act on what they hear.
What we offer that competes
Wootric (InMoment)
NPS and CSAT product feedback, now part of InMoment.
Qualtrics
Enterprise experience management and survey platform.
SurveyMonkey
Long-running survey platform with templates and analytics.
Jotform
Drag-and-drop form builder for surveys and workflows.
Typeform
Conversational form and survey builder loved for its UX.
Google Forms
Free survey and form tool inside Google Workspace.
What to look for
- Whether the tool lets you send surveys via email, web widget, in-app modal, and SMS without extra integrations
- Whether your monthly response volume limit increases as you pay more, or if you hit a hard ceiling
- Whether you can segment survey recipients by customer attributes without writing SQL or custom code
- Whether the platform exports raw response data as CSV or JSON and maintains an accessible API
- Whether you can white-label the survey with your logo and domain, and control the color scheme
- Whether response data is retained indefinitely or deleted after a fixed period, and what the archive policy is
FAQ
What are the best alternatives to Delighted?
AskNicely and Wootric are the closest direct competitors, both offering NPS and CSAT surveys with light-touch deployment. For more advanced capabilities, Qualtrics (Delighted's parent company) and SurveyMonkey handle complex survey logic. Typeform works well if you need design polish; Jotform and Google Forms are free or low-cost starting points.
Are there free alternatives to Delighted?
Google Forms is completely free and covers basic NPS/CSAT collection, though it lacks Delighted's automation and response triggers. Typeform and Jotform offer free plans with limited monthly responses. For a paid alternative with a free tier, SurveyMonkey's free plan includes basic NPS functionality.
How do I choose an NPS survey tool for my business?
Start by deciding where surveys will live—embedded on your website, in-app, or email-only. Then check whether you need automation (scheduled campaigns, response-triggered follow-ups) or just one-off surveys. Finally, verify that the tool's pricing scales with your response volume and that it integrates with your CRM or analytics stack.
Which features matter most in a customer feedback tool?
Survey delivery method (email, web, in-app, SMS), response volume limits on your pricing tier, integration with your CRM or helpdesk, and whether you can segment responses by customer attributes. White-labeling and custom branding are important if you embed surveys on client-facing sites.
What platforms do Delighted alternatives support?
Most modern survey tools—including AskNicely, Wootric, Qualtrics, and Typeform—work on web, mobile browsers, and have iOS/Android apps. Native integrations with Slack, Salesforce, Zendesk, and HubSpot vary by platform, so check your tech stack first.
Can I export or archive survey data from these tools?
All major alternatives support CSV or API export, but retention policies differ. Check how long raw response data is stored before archiving, and whether you can pull historical data via API—important if you're building internal reporting on top of the survey platform.
Do I need to pay for NPS, or can I run surveys for free?
Google Forms is free; Typeform, Jotform, and SurveyMonkey have free plans but throttle monthly responses. Paid tools like Delighted, AskNicely, Wootric, and Qualtrics cost money upfront but include automation, segmentation, and CRM connectors that make scaled feedback collection practical.
What's the difference between NPS, CSAT, and CES surveys?
NPS measures loyalty (would you recommend us?) on a 0–10 scale; CSAT measures satisfaction with a recent experience; CES asks how easy an interaction was. Choose based on what you want to understand—NPS predicts retention, CSAT tracks quality, and CES identifies friction points. Most tools let you run all three.